Shipping Policy
- The customer must enter the recipient’s name and delivery address correctly, and in the event of an error in the address or contact numbers, this may cause the shipment to be delayed or not delivered, or additional fees are imposed by the shipping company or the delivery representative. The delivery company may also request to see the ID to match the recipient’s name before submitting the order.
- The expected time to deliver a product without modification is 10 working days, but if there are any modifications to the product such as adding a logo or embroidery, the expected delivery time is from 14 to 21 days.
- The expected time of arrival of the product is an estimated time, and we will do our best to receive your order as soon as possible, but the order may be delayed for reasons beyond the control of the store.
- The order may be delayed for the customer for reasons related to the customer himself, such as not being present at the delivery location, or not responding to the delivery representative’s call, or his request to change the delivery address, and in such circumstances neither the store nor the delivery company is responsible for the delay.
- The store may change the shipping company chosen by the customer without referring to the customer if the shipping is free, and it may also be changed if the shipping is paid, provided that the store returns the difference in fees to the customer if the fees after the change are lower.
- It is that the customer must examine the order and the product before receiving the shipment and the departure of the representative, and if the shipment arrives damaged from within, the customer must inform the shipping company before receiving the order, and then inform the store directly.
- The customer is responsible for customs clearance, VAT and any government fees, restrictions or other laws imposed by other countries on orders sent outside the Kingdom of Saudi Arabia.
- Shipping is not made to the countries boycotted by the Kingdom of Saudi Arabia, as well as some countries are not covered by the shipping company, and if it is chosen by the customer and the order and payment are made, the order will be canceled and the customer will bear any damages such as: delaying the return of the amount to the customer’s account according to his bank policy and any other damages.
- The order is not shipped or approved in the bank transfer until the amount reaches the store.
